Ecspress 60 Ltd | Freightabase

Ecspress 60 Ltdadmin2019-04-02T10:18:41+00:00

Eurgent Ecspress 60 Ltd

Overview

Europe’s number 1 website for transporters and express freight forwarders.

• Cost effective solutions for the movement of time-critical consignments.

• Our global network of agents and partnerships will ensure your cargo is flown in a timely and cost-effective manner.

• From shipper to consignee we can guarantee an excellent service coupled with comprehensive rates.

What makes up special?

Eurgent Ecspress have been supplying Europe’s leading forwarders and transporters with cost effective solutions for the movement of time-critical consignments since 1996 – over 95 of our clients are from within the freight and manufacturing industries – and our network of partners offer the assistance to make you consignment our top priority.

• Road transport
• Shipping & Airfreight
• Hazardous consignments
• Temperature control loads
• Abnormal loads

As a small independent we are sure that our operation can give a more personalised response at all levels. Staff are available at any stage, day or night, during the transit of any consignment.

★ Aerospace & Automotive Specialists
★ Operational Communications & Support
★ Hazardous & Temperature Controlled
★ Coverage of all European destinations
★ Extensive network of secure suppliers
★ 2015: Finalist – Growing Business Awards

Address

Eurgent Ecspress

Unit 1b, Charnwood Park
Bridgend, Mid Glamorgan
South Wales,
CF31 3PL

Recent news

ONBUY – HOW A PHILOSOPHY OF TRANSPARENCY CREATED THE WORLD’S FASTEST-GROWING MARKETPLACE

admin2020-10-27T17:30:27+00:0027 October 2020|

The growth of online shopping makes eCommerce one of the [...]

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Services

✓ Air freight
✓ Sea freight
✓ Air charter
✓ Express
✓ Specialist
Automotive & Aerospace
Hazardous Goods
Temperature Controlled
Abnormal Loads

Contact

Eurgent Ecspress 60 Ltd

Overview

Europe’s number 1 website for transporters and express freight forwarders.

• Cost effective solutions for the movement of time-critical consignments.

• Our global network of agents and partnerships will ensure your cargo is flown in a timely and cost-effective manner.

• From shipper to consignee we can guarantee an excellent service coupled with comprehensive rates.

What makes up special?

Eurgent Ecspress have been supplying Europe’s leading forwarders and transporters with cost effective solutions for the movement of time-critical consignments since 1996 – over 95 of our clients are from within the freight and manufacturing industries – and our network of partners offer the assistance to make you consignment our top priority.

• Road transport
• Shipping & Airfreight
• Hazardous consignments
• Temperature control loads
• Abnormal loads

As a small independent we are sure that our operation can give a more personalised response at all levels. Staff are available at any stage, day or night, during the transit of any consignment.

★ Aerospace & Automotive Specialists
★ Operational Communications & Support
★ Hazardous & Temperature Controlled
★ Coverage of all European destinations
★ Extensive network of secure suppliers
★ 2015: Finalist – Growing Business Awards

Services

✓ Air freight
✓ Sea freight
✓ Air charter
✓ Express
✓ Specialist
Automotive & Aerospace
Hazardous Goods
Temperature Controlled
Abnormal Loads

Address

Eurgent Ecspress

Unit 1b, Charnwood Park
Bridgend, Mid Glamorgan
South Wales,
CF31 3PL

Contact

Recent news

ONBUY – HOW A PHILOSOPHY OF TRANSPARENCY CREATED THE WORLD’S FASTEST-GROWING MARKETPLACE

admin2020-10-27T17:30:27+00:0027 October 2020|

The growth of online shopping makes eCommerce one of the [...]

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© Freightabase 2009–2018
All Rights Reserved
Powered by Freight Media

Copyright Freightabase 2009 – 2018
All Rights Reserved
Powered by Freight Media Ltd

freightabase.com is a website and host advertiser which, amongst other things, freight quotations and other services. freightabase.com also provides web-space for third parties to offer prices for other related services.

freightabase.com is a trading name of Freight Media Ltd.

We provide a service which enables you to receive multiple competitive quotes / prices for services, as well as company information from the provider. This will enable you make an informed decision before proceeding to your chosen provider for further information.

We do not provide financial or other advice in relation to the services, nor do we provide a recommendation or endorsement.

When it comes to our providers, we don’t choose favourites. We offer impartial and independent quotes.

Summary

We set out below the important points for you to note when using our website. These summary points are not part of our Terms and Conditions and are for reference only. Before using our website, we recommend that you read all of our Terms and Conditions to ensure that you are happy with them. We suggest that you print a copy of these Terms and Conditions and keep them in a safe place for future reference.

You must only use the ‘freightabase.com’ website for your personal use or, if a business user, for legitimate business price purposes.

You must provide accurate and complete information when using this website so that our providers can provide appropriate quotes.

All information data and copyright material contained on this website must not be reproduced or used without our consent.

We provide a quotation service and where you propose to enter into a separate agreement or policy with a service provider, you should check their terms and conditions to ensure that you are comfortable with them.

These Terms and Conditions set out what you should do if you have a complaint against us or a product provider or service provider.

1. General

1.1 These Terms and Conditions apply to your use of this website.

1.2 By using this website you agree to these Terms and Conditions. If you do not wish to be bound by these Terms and Conditions you should not use this website.

1.3 We may change these Terms and Conditions from time to time. We will give you notice of any changes by posting those changes on our website. We will not vary any terms and conditions which you previously agreed whilst using this website. However, any amended Terms and Conditions will apply to your use of this website from the date they are posted and if you do not agree with the amended Terms and Conditions, you are entitled to stop using this website at that time.

2. Definitions

2.1 “you” and “your” means the person who proposes to use or is using this website.

2.2 “we” “us” and “our” means freightabase.com is a trading name of Freight Media Limited of Unit 8 Apex Court, Woodlands, Bristol BS32 4JT and agents, and any other person or business to whom we may legally transfer our rights under these Terms and Conditions. You are entitled to stop using this website if we transfer our rights under these Terms and Conditions to a third party.

2.3 “website” means a site on the world wide web located at www.freightabase.com.2.4 “product or service provider” means the supplier, distributor or provider of any service or product advertised on this website or made available via this website.2.5 “quote” means a price provided by a product or service provider for quotes on the basis of the information you have provided. In providing you with aquote we are not able to guarantee the availability of the product, the service or the price set out as you will need to deal with the product or service provider direct to make a purchase.2.6 “Your documents” means the online document repository service provided by us on this website.

3. Use of this website

3.1 By using this website you agree that:

3.1.1 You will not do anything that affects the integrity or security of this website or causes or may cause harm, damage or unreasonable inconvenience to other users of this website or us; and

3.1.2 You will not gather, extract, download, reproduce and/or display or advertise on any other website, other online or off-line service or otherwise, any material on or from this website, including but not limited to information relating to insurance prices, whether that information has been gained by the use of spiders, data mining, trawling or other ‘screen scraping’ software or system used to extract data.

3.2 If you breach any of the clauses set out at 3.1 above, we may take such action as we deem appropriate, including denying you access to this website, bringing legal proceedings against you and disclosing such information to appropriate legal and/or regulatory bodies.

4. Your obligations

4.1 You must only use the ‘freightabase.com’ website for your personal use or, if a business user, for legitimate business price purposes.

4.2 It is your responsibility to ensure that all information you supply to us or enter onto this website is complete and accurate, so please double-check your information before submitting it.

4.3 You will need to answer a number of questions in order to obtain a quote for any product or service. These questions are designed to ensure that we and all relevant service providers have all of the information necessary to provide you with accurate, appropriate and timely information relating to the products and/or services in which you are interested.

4.4 If you are purchasing or using a product or service provider’s website directly you should also read their terms and conditions. The product or service provider’s terms and conditions will cover any transaction or agreement between you and the product or service provider, whereas these Terms and Conditions agreed with us relate only to your use of this website.

5. Our service

5.1 We provide a service which enables you to compare a number of prices for services and make a decision based on those quotes. There is no charge for this service.

5.2 We do not provide financial, investment or other advice in relation to the product or service, nor do we provide a recommendation or endorsement of product or service providers.

5.3 The information you give us is used by the product or service provider to formulate their quote. Therefore, it is important that you double-check all information to ensure that it is complete and accurate. We seek to ensure that we accurately pass on the information you have provided to the product or service provider for the purpose of providing a competitive quotation.

5.4 These Terms and Conditions and our correspondence with you will be communicated in the English language.

6. Validity of quote

6.1 We do not control the price, length of offers, or special conditions relating to quotes. These are set by product or service providers. If you obtain a quote and would like to see how long it is valid for or any special conditions relating to it, please click through the links contained on our website to the product provider or service provider’s website.

6.2 In order to purchase any of the products or services described on our website you must contact the product or service provider. For some products or services you may need to or choose to complete your transaction over the telephone. The product and contact details of the product or service provider are listed on their website(s).

7. Delivery of quotes

7.1 You should receive your quotations online/email. However, we rely on the availability of our providers. At certain times some or all quotes may not be available to you due to problems with third party services or the worldwide web. Wherever possible, we will try and notify you of this and email you to let you know when your quotes are ready.

7.2 Whilst we strive to provide as comprehensive and easy to use a service as possible, the requirements for your quote may not be met if such requirements are unusual, “non standard”. If this is the case you should contact a provider directly to discuss your requirements.

7.3 Each product and service provider will have a different approach to the provision of their quotes and may not make quotes available for all of their services. Where you have expressed an interest in a service restricted by a service or service provider, we or the provider may contact you to assist further (provided that we or the provider continue to treat your data as confidential and comply with data protection legislation).

8. Responsibility for content

8.1 We are responsible for ensuring that we accurately reflect product or service quotes via our price quotation technology. We are also responsible for statements of fact made to you by us and protecting your data in accordance with data protection legislation.

8.2 We will use our best endeavours to provide you with a quality service and virus free website. However, we are not responsible for computer viruses or other computer related problems you suffer as a result of using this website, which are beyond our reasonable control. We recommend that you use your own appropriate virus checking software.

8.3 We are not responsible for any commentary, opinions, ratings or other postings on this website by third parties.

8.4 Product or service providers and third party websites are responsible for failings or errors on their websites and may have a separate duty of care to you.

8.5 You may be entitled to rights separate to these Terms and Conditions under English consumer law or other legislation.

9. Intellectual property

9.1 All information, data and copyright material contained on this website, including any trade marks (whether officially registered or unregistered), trade names, brands, logos and devices belong to us or to people whom we have given ownership or permission to use such information data and/or copyright material. You must not use such information or copyright material unless you have written permission from us or the owner to do so.

9.2 You may download or copy the content and other downloadable items displayed on this website for personal non business use only, (i.e. to assist with a purchasing decision), provided that you are not otherwise breaching these Terms and Conditions.

10. Privacy policy

10.1 We will comply with all applicable data protection legislation from time to time in force in respect of the personal data we collect from you.

10.2 Additionally we will observe the terms of our Privacy Policy.

10.3 If you decide to purchase or make further queries about a product or service through this website you will be directed to the product or service provider and the information you have provided may be passed to such providers to allow them to deal with your request. Those product or service providers will be subject to their own terms and conditions and each product or service provider may have a different privacy policy from ours.

11. Third party websites

11.1 This website contains links to websites operated by third parties. Some of those websites will carry our branding and are therefore only accessible by our customers. The operation and content of those websites are determined by those third parties and will be governed by separate terms and conditions. We do not accept responsibility or liability for the content of any third party website, as this is outside of our control.

11.2 Links are provided for convenience only and inclusion of any links should not be taken to imply endorsement in any way of the site to which it links.

11.3 You may wish to take the following steps when purchasing a product or service from a third party website:

11.3.1 Read and ensure that you understand the terms and conditions of their website and terms and conditions of any product or service you might be agreeing with them;

11.3.2 Clarify and/or check your understanding of relevant terms and conditions by seeking independent advice.

12. Termination

12.1 We may issue a warning, temporarily suspend, permanently suspend or terminate your right to use this website if you:

12.1.1 Substantially breach any of these Terms and conditions;

12.1.2 Infringe or violate or attempt to infringe or violate any rights of any other user(s) of this website and/or third parties in connection with this website; or

12.1.3 If you are using this website to commit or attempt to commit a criminal offence.

13. Jurisdiction and Enforceability

13.1 If any provision of these Terms and Conditions are held by a competent authority to be invalid or unenforceable, the remaining provisions of these Terms and Conditions will not be affected and will remain valid.

13.2 In the event of a dispute in connection with or arising out of these Terms and Conditions, English law will apply.

13.3 These Terms and Conditions will only apply as between us and you. Unless as otherwise stated in these Terms and Conditions no other person may benefit or rely upon these Terms and Conditions.

14. Complaints procedure

Service standards

We aim to provide a high level service to all our customers but occasionally things can go wrong. When this happens we will do everything we can to put things right and assist you.

What to do if you have a complaint?

If you have a complaint about our service, please contact us.

For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, excluding Bank Holidays.

By email: Please email us at team@freightabase.com and we will attempt to resolve your complaint by close of business the following working day. If we are unable to resolve your complaint, we will try and agree the next steps with you.

In writing:

Please address your letter to:

Freightabase.com Customer Relations Team Unit 8 Apex Court, Woodlands, Bristol BS32 4JT

Should you wish to use an alternative means of communication, we are happy on request to correspond with you by telephone.

Please include your name and address, a contact telephone number, your quote number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will try and contact you to ask for further details.

If we are unable to resolve your complaint by the close of business the next working day, we will send a written acknowledgement of your complaint to you within five working days of its receipt. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint.

By the end of eight weeks after receipt of your original complaint letter we will send you a final response or a letter explaining why we are still not in a position to issue a final response and advising you of when we expect to be able to do so.

If your complaint is regarding a product or service that you have purchased via this website then you can complain directly to the relevant product or service provider responsible for supplying the product or service about which you wish to complain. If you wish to raise a formal dispute you can do so through the European Commission’s Online Dispute Resolution procedure. This procedure will help you to access the appropriate dispute resolution body.

We cannot answer complaints on behalf of a product or service provider or accept responsibility for any such complaints. We recommend that you visit the website of the product or service provider and follow their complaints procedure if you wish to make a complaint against them.

Freightabase.com Limited T/A Freight Media Limited Privacy Policy (“Freightabase”)

Freightabase respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1.  IMPORTANT INFORMATION AND WHO WE ARE

PURPOSE OF THIS PRIVACY POLICY

This privacy policy aims to give you information on how Freightabase collects and processes your personal data through your use of this website, including any data you may provide through this website, when you sign up to our newsletter or when you purchase a product or service.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

CONTROLLER

Freight Media Limited is the controller and responsible for your personal data (collectively referred to as ”Freightabase”, “we”, “us” or “our” in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your rights, please contact us.

CONTACT DETAILS

If you have any questions about this privacy policy or our privacy practices, please contact us at: –

Full name of legal entity: Freight Media Limited
Email address: team@freight-media.com
Postal address: 8 Apex Court Woodlands, Bradley Stoke, Bristol, England, BS32 4JT

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

We keep our privacy policy under regular review. This version was last updated on 01st August 2018.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or how they process and store your data. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2.  THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data – includes first name, last name, username or similar identifier, title, date of birth and gender.
Contact Data – includes billing address, delivery address, email address and telephone numbers.
Financial Data – includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data – includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data – includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data – includes information about how you use our website, products and services.
Marketing and Communications Data – includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

3.  HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

Direct interactions when you apply for our products or services, create an account on our website, subscribe to our service or publications, request marketing to be sent to you or give us feedback or contact us.
Automated technologies or interactions as you interact with our website by using cookies and other similar technologies.
Third parties or publicly available sources from various third parties such as analytics providers such as Google based outside the EU, advertising networks, and search information providers.

4.  HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest

To register you as a new customers (a) Identity
(b) Contact Performance of a contract with you

To process and deliver your quote, order of goods or services including:

(a) Manage payments, fees and charges
(b) Collect and recover money owed to us (a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications (a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey (a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications (a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
(b) Necessary to comply with a legal obligation

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical
(b) Usage Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Marketing and Communications Necessary for our legitimate interests (to develop our products/services and grow our business)

MARKETING

We strive to provide you with choice regarding certain personal data uses, particularly around marketing and advertising. Please contact us if at any time you want to change your marketing preferences.

PROMOTIONAL OFFERS FROM US

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want to receive from us and be of interest to you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

OPTING OUT

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. QUOTES

As part of our service of providing a quote, you will in due course receive communication from us containing the quote. We are required to do this in order to perform our services and contract with you.

6.  INTERNATIONAL TRANSFERS

Some of our external third parties may be based outside the European Economic Area (“EEA”) and their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe; or
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7.  DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8.  DATA RETENTION

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

9. YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

If you want us to establish the data’s accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

FEE

You will not have to pay a fee to access your personal data. We may however charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

INFORMATION WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally however it could take us longer than a month if your request is particularly complex or you have made a number of requests. In any event, we will notify you and keep you updated.

LAW

This policy is subject to the law of England and Wales and to the exclusive jurisdiction of the courts of England and Wales.

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